Step 4. (Optional) Check System Output and Error Files

About this task

The current set of w32rtr.out and w32rtr.err files for the Router may contain additional information if you are experiencing problems with your CIMPLICITY software.

Procedure

  1. Stop the router.

    The router must be stopped to examine these files.

    Warning: All projects on the computer stop when you stop the router.
  2. Open the Windows Explorer.
  3. Select the Proficy CIMPLICITY\Log.

    Note: The default directory is C:\Program Files (86)\Proficy\Proficy CIMPLICITY\Log.

  4. Check for:
    A w32rtr.err files with a size greater than 0. These files have data.
    Example
    w32rtr.err Newest .err file
    w32rtr_1.err Next newest backup
    w32rtr_2.err Oldest backup.
    B w32rtr.out files with a size greater than 0. These files have data.
    Example
    w32rtr.out Newest .out file
    w32rtr_1.out Next newest backup
    w32rtr_2.out Oldest backup
  5. Use Notepad to look at the contents of these files (right-click and select Open With... Then select Notepad in the dialog box that appears).
    Tip: Drag any one of these files from the Workbench Computer>System Log right-pane into a text editor, e.g. Notepad, to view the contents.