First Steps in Troubleshooting

Check these items as first steps in troubleshooting:

• Check the Plant Applications log files in ..\Plant Applications\Server\LogFiles for large file size and errors.

• Check the SQL Server log file in Enterprise Manager à Management à SQL Server Logs for large file size and errors.

• Check the server CPU usage through the Windows Task Manager for excessive memory consumption by a particular process.

• Check the current activity through the Administrator Server Troubleshooting tools or by running the spSupport_ShowRunning stored procedure in Management Studio or by checking Enterprise Manager à Management à Current Activity.

Refer to GE Support web site (https://digitalsupport.ge.com), and select Error Messages under Knowledge Base Categories.