Be aware that Configuration Hub supports only UTF-8 encoded files. The iFIX Database Manager uses ANSI encoding. Prior to importing files into Configuration Hub's Model or Database panel, ensure that the CSV file is in UTF-8 encoding. To do so, open the CSV file in the Windows Notepad editor and perform a SAVE AS with UTF-8 encoding selected, and then save the file as a CSV. Likewise, if you want to import a file from Configuration Hub into the iFIX Database Manager, save as ANSI encoding before importing the file into the Database Manager.