Third Quarter of 2019

Root Cause Analysis

This topic provides a list of product changes released for this module on the dates listed below.

Release Date: September 27, 2019

Table 1. Enhancements and New Features

The following enhancements and new features have been added.

DescriptionTracking ID
To improve usability, the RCA Logic Tree design has been modified. This enhancement provides greater design canvas space, improves visibility of the node content, and enables Teams to define and list the node items before adding them into the Logic Tree.US361852
Table 2. Resolved Issues

The following issues, which existed in one or more previous versions, have been resolved.

DescriptionTracking ID
Previously, after linking grouped elements in the RCA Event diagram, the connections were lost when you exited the page. This issue has been resolved.DE114790
Previously, if APM Now sent an alert message for an RCA Preserve Item Record, and if you attempted to access the URL in the alert message, an error occurred because the URL contained the domain name of the Virtual Machine (VM) instead of the domain name of the load balancer. This issue has been resolved.DE113040
Previously, in the My Analysis section, if you published an analysis that was in the In Progress state, an error occurred. This issue has been resolved.DE105523
Previously, when viewing an RCA Template, the State Assignment drop-down list box appeared erroneously. This issue has been resolved.DE104893

Release Date: September 6, 2019

Table 3. Resolved Issues

The following issues, which existed in one or more previous versions, have been resolved.

DescriptionTracking ID
Previously, if you had created a customized message using a custom rule, when you attempted to publish an RCA that was refrained from being published, the Internal Server Error message appeared, instead of the customized message. This issue has been resolved.DE116153
Previously, when you attempted to link an asset to an Analysis, you could not find a list of Production Events associated with the Asset in the Linked Events section. This issue has been resolved. Now, you can find a list of events associated with the Asset and link them to the Analysis.DE115273
Previously, when exporting the RCA Event Diagram to the SSRS Comprehensive Analysis Report, the resolution of large diagrams was poor when you zoomed in on them. This issue has been resolved.DE113894

Release Date: July 26, 2019

Table 4. Resolved Issues

The following issues, which existed in one or more previous versions, have been resolved.

DescriptionTracking ID
Previously, if the user account of a Security User who was a member of the RCA team was inactive, the remaining members of the RCA team could not create a Recommendation. This issue has been resolved.DE113568