Requesting Support

Prior to contacting GE Technical Support for problems with your Predix Edge Gateway 3002, please have the following information ready:
  • Your company name and Customer Service Number (CSN)
  • Device ID (Dell Service Tag), found on a black label on the unit
  • Purchase date (if known)
  • Description of the problem/issue and when it started to occur

Technical Support Options

Website: digitalsupport.ge.com
Table 1. Email Options
Locale Email Support Languages
Americas digitalsupport@ge.com English
Europe, Middle East and Africa digitalsupport.emea@ge.com English, French, German, Italian, Czech, Spanish
Asia Pacific digitalsupport.apac@ge.com Chinese, Japanese, English

Resources