Field Descriptions
Case Template
The following table describes the fields that are available in the details page for a case template:
| Field | Description |
|---|---|
| Case Template Name | The unique name of the case template. |
| Category | The category of the issue. |
| Likelihood | How likely the issue is to occur. |
| Urgency | How quickly the issue needs to be resolved. |
| Symptoms | The symptoms that caused the alert for the case. |
| Diagnosis | The apparent cause of the alert and any supporting information. |
| Recommendation | The recommended actions to take and any supporting information. |