Grid View

About Alert Grid View

By default, the alerts appear in tabular format. If you select to view alerts in the Inbox view, the selection persists, even if you log out and log in to the application.

In the grid view, you can view the alerts in a compressed layout as columns.

By default, the Alerts grid view is refreshed only when you select . However, you can enable auto-refresh for the view to be automatically refreshed in specific intervals by selecting the time interval in the drop-down list box next to . You can select one of the following values in the drop-down list box:
  • 30 sec
  • 1 min
  • 5 min
  • 10 min

In the drop-down list box, you can select OFF to disable the auto-refresh for the view.

In the Alerts grid view, you can sort the grid columns by selecting the column header. Alerts will appear in the grid, and the COUNT column displays the number of times the specific alert has occurred, and the FIRST OCCURRENCE and LAST OCCURRENCE columns display the date and time when the alert occurred first and when it occurred last, respectively.

The following columns are available in the grid view:

FieldDescription
ALERT IDThe unique identification number for the alert
ALERT UUIDThe universally unique identifier of the alert.
CHART LINKSThe chart views available for the alert.
ASSET PARENTThe SmartSignal asset associated with the alert.
ASSET IDThe unique identification number of the asset that caused the alert.
ASSET NAMEThe name of the asset that caused the alert.
ASSET PARENTThe parent asset of the asset associated with the alert.
COUNTThe number of alerts within a window
DENSITYThe density of alerts within the selected window.
DISPOSITIONThe disposition of the alert, such as Valid or False. This column is required and the default value for an alert disposition is None.
EVENT TIMEThe date and time of the event occurrence that caused the alert.
FIRST OCCURRENCEThe date and time of the first occurrence of the grouped alert.
LAST OBSERVATIONThe date and time of the last observation of the alert.
LAST OCCURRENCEThe date and time of the latest occurrence of the grouped alert.
LAST PROCESSEDThe date and time of the last processing of the alert.
LINKED CASESThe link to any linked cases attached to an alert, which opens the case in a separate browser tab.
NAMEThe name of the alert.
NOTES

The number of notes present for an alert. Selecting the number opens a window where you can view the note details. You can filter the details by text.

Note: Internal Notes are not viewable in grid view.
OWNER

The name of the person who owns the alert.

Note: In the following scenarios, the value that appears in the OWNER column is NULL:
  • The corresponding alert is unclaimed
  • The corresponding alert is not assigned to a user.
RECEIVE TIMEThe date and time when the alert was received.
SEVERITYThe severity of the alert, where 1 being the most severe.
STATUSThe status of the alert such as New (to be claimed), Assigned (alert has an owner), or Dismissed (alert has been marked as processed).
USER NAMEThe name of the person who claimed the alert. When an alert is unclaimed, the value for User Name is NULL.

If you select a column header, the grid is primarily sorted for the selected column alphabetically in ascending or descending order, and secondarily sorted by Alert Time Received (latest on top).

In the Alert Inbox grid view, if you select a different filtered Alert inbox in the module navigation menu or apply a new filter set using More Filters, the new filtered inbox appears in the grid view.

Selecting an alert displays the Alert Details page in another tab.

Group Columns

About This Task

Grouping of columns organizes data in different levels.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select the alert filter set to access the alerts grid in which you want to group columns.
    The alerts grid for the selected filter set appears.
  3. Select a column heading, and then drag it to the Drag a column header here to group by that column box.

Results

The selected columns are grouped. The setting persists such that the grouped columns are available the next time you access the application. You can expand each group to access the alerts that belong to the group. Additionally, the number of alerts that belong to a group appears next to the name of the group.

What To Do Next

The selected columns are grouped. The setting persists such that the grouped columns are available the next time you access the application. You can expand each group to access the alerts that belong to the group. Additionally, the number of alerts that belong to a group appears next to the name of the group.

Toggle Alert Inbox View

About This Task

You can switch between the alerts inbox and alerts grid anytime while viewing the alerts.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select and then select an alert filter set.

    A pane that contains a list of alerts appears.

  3. Select .

Results

The currently filtered alerts and information associated with the alerts appear in a grid.

What To Do Next

To switch back to alerts inbox view, select .

Access Alerts of an Asset in Alerts Grid

About This Task

The Asset Hierarchy section in an alerts grid provides you with an option to select an asset such that you can view the alerts related to the asset. You can select multiple assets and the alerts associated with the selected assets appear in the alerts grid.

The Asset Hierarchy section contains all the assets for which you have access permission.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select the alert filter set.

    The alerts for the selected filter set appears.

  3. Select .
    The Asset Hierarchy window appears, containing the list of assets in a parent-child structure.
    Note:
    • The hierarchy contains all the assets for which you have access permission.
    • You can search for an asset within the hierarchy.
  4. Select the check boxes corresponding to the assets for which you want the associated alerts.

    When you select a parent at any level in the Asset Hierarchy window, the subsequent child elements are also selected by default.

  5. Select Apply.

Results

The alerts grid is refreshed, and the alerts associated with the selected assets appear.
Note: To collapse the Asset Hierarchy section, select .

What To Do Next

The selection, and the open or collapsed state of the hierarchy persists, and it is available the next time you access the application.

Sort and Filter Columns

About This Task

Sorting of a column in a grid is not affected by a filter. For example, suppose you had sorted the NAME column in alphabetical order and the ALERT ID column in descending order. When you filter the NAME column with a specific alert name, the order in which the data is sorted in the NAME and ALERT ID columns remains unchanged.

Procedure

  • To sort a column:
    1. In the module navigation menu, select Alerts.
    2. Select , and then select an alert filter set.
      A pane that contains a list of alerts appears.
    3. Select the heading of the column that you want to sort.
      The column is sorted in reverse order.
      The SEVERITY, STATUS OWNER, ASSET PARENT and ASSET NAME columns are sorted in the natural collation order, first by number, then uppercase and lowercase letter, and then Receive Time.
      Tip: You can change the card name by using the Action drop-down list box on the selected card.
  • To filter a column:
    1. In the module navigation menu, select Alerts.
    2. Select , and then select an alert filter set.
      A pane that contains a list of alerts appears.
    3. In the heading of the page, select the Toggle Filter button.

      The Filter boxes appear for each column in the table.

      Note:

      For all the columns containing timestamps, a drop-down list box appears in the Filter box. When you select the menu, a window appears, allowing you to specify a date range based on which the data in the table is filtered.

    4. In the Filter box for the column based on which you want to filter the table, enter a few characters.

Reorder Columns in Alerts Grid

About This Task

You can customize the alerts grid by reordering the columns.

You can change the order of the columns by dragging the columns in the grid. You can also use the Table Settings window to reorder the columns. After you have reordered the columns in the alerts grid, the setting persists even if you do any of the following:

  • Change alerts
  • Navigate away from the Alerts module
  • Change the alert filter set
  • Log out and then log back in

Procedure

  • To reorder the columns by dragging:
    1. In the module navigation menu, select Alerts.
    2. Select , and then select the alerts filter set for which you want to reorder the columns in alerts grid.
    3. Select .
      A pane that contains a list of alerts appears.
    4. Select the name of the column header that you want to move, and then drag the column either to the left or to the right in the table.
      The column position is rearranged based on where you dropped it in the table.
  • To reorder the columns using the Table Settings window:
    1. In the module navigation menu, select Alerts.
    2. Select , and then select the alerts filter set for which you want to reorder the columns in alerts grid.
    3. Select
      A pane that contains a list of alerts appears.
    4. Select .
      The Table Settings window appears.
    5. In the RE-ORDER column, hover over the row that contains the name of the column whose position you want to change in the table, and then select one of the following buttons:
      • : Moves the columns to the left in the table
      • : Moves the columns to the left in the table
    6. Select Apply.

      The column position is rearranged in the table.

Freeze Columns in Alerts Grid

About This Task

You can freeze the columns in the Alerts grid to keep the columns visible on the left of the grid while you scroll to another area of the grid.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select the alerts filter set for which you want to reorder the columns in alerts grid.
  3. Select .
    A pane that contains a list of alerts appears.
  4. Select .
    The Table Settings window appears.
  5. In the FREEZE COLUMN LEFT column, select the check box corresponding to the name of the column that you want to freeze.
  6. Select Apply.
    The selected column is locked and remains visible even when you scroll to another area of the grid.

View Alerts Cases in Alerts Grid

You can view the case details associated with an alert by selecting the linked cases in the alerts grid

Before You Begin

You must have Cases and View Case Details permissions to complete these tasks.

The Limited Visibility cases will be available in the LINKED CASES column only if you have the View Limited Visibility Cases permission. Otherwise, only the General Visibility Cases will be available in the LINKED CASES column.

About This Task

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select an alert filter set.
    A pane that contains a list of alerts appears.
  3. Select to view alerts in a grid view
  4. Perform the following steps to view the details of a case associated with an alert:
    1. In the LINKED CASES column for an alert, select .

      A menu appears, displaying the IDs of the cases that are associated with the alert.

      Note: The number of cases associated with the alert appears in parenthesis next to .
    2. In the menu, select the ID of the case whose details you want to view. The details of the linked case appear in a new tab.

View Notes in Alerts Grid

About This Task

In the Alerts grid, you can view the public notes related to an alert.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select an alert filter set.
    A pane that contains a list of alerts appears.
  3. Select to view alerts in a grid view.
  4. In the NOTES column of the grid, select for the alert whose notes you want to view.
    The public notes related to the alert appear in a tool-tip.

Select Alerts for Bulk Action

Before You Begin

If you have only View Alert Detail permissions, the Bulk Actions drop-down list box will be unavailable in the alerts grid.

About This Task

Using Bulk Action, you can perform the same action on multiple alerts simultaneously. However, you can use the Bulk Action feature to perform only those actions that are supported by all the selected alerts. For example, you can change the owner of multiple alerts at a time only if none of the alerts is in Processed state. If even one of the selected alerts is in Processed state, you cannot change the owner of the rest of the alerts using the Bulk Action feature.

Procedure

  1. In the module navigation menu, select Alerts.
  2. Select , and then select an alert filter set.
    A pane that contains a list of alerts appears.
  3. Select to view alerts in a grid.
  4. Select the check box for each alert for which you want to perform the bulk action or select the check box in the table header to include all alerts.
    A pane appears at the bottom of the table.
    Tip: To select consecutive alerts, select the check box for the first alert, press and hold Shift, and then select the check box for the last alert.
  5. Perform one of the following steps:
    • If you want to update the notes, disposition, status, or owner for the alert, in the pane that is displayed at the bottom of the table, specify the appropriate values in the NOTES, DISPOSITION, STATUS, and OWNER boxes, respectively, and then select Submit.
    • If you want to perform other actions on the alerts, select Bulk Actions, and then select one of the following options.
      Note: The Bulk Action drop-down list box gets enabled only after you select one or more alerts.
    ActionDescription
    Claim

    Claims the alerts and perform various actions on them.

    Note: You cannot claim an alert that belongs to another tenant.

    When you select this option, a message appears, indicating the result of the action, where <N> is the number of alerts affected.

    Disposition

    Applies the disposition for the selected alerts.

    When you select this option, the Disposition window appears. Select one of the options, and then select Apply.

    A message appears, indicating the result of the action, where <N> is the number of alerts affected and the selected change appears in the Disposition column for the alerts.

    Note:
    • Only the owner of an alert can change its disposition.
    • If an alert does not have an owner, you cannot update the disposition.
    • If an alert has been processed, then you cannot update its disposition.
    Release Claim

    Applies release claims on selected alerts.

    Note: You cannot release a claim for an alert that belongs to another tenant.

    When you select this option, a message appears, indicating the result of the action, where <N> is the number of alerts affected.

    After the Release Claim is applied to the selected alerts, their status changes to New.

    Dismiss Alert

    Marks the selected alerts as being processed.

    When you select this option, a message appears, indicating the result of the action, where <N> is the number of alerts affected.

    Status of the selected alerts is changed to Dismissed.

    Create Case

    Creates a case for multiple alerts.

    When you select this option, the Create Case window appears. Enter the required details, and then select Create.

    Note: You can create a case only for claimed alerts and the alerts should belong to the same asset.

    A case is created for the selected alerts.

    Add Note

    Adds the entered text as a note to the selected alerts.

    When you select this option, the Add Note window appears. In the text box, add a note, and then select Save.

    Note: In the text box, you can add a note of up to 5000 characters.

    A message appears, indicating the result of the action, where <N> is the number of alerts affected.

    If one of the selected alerts is opened, the added note appears in the Notes section of the details page of the alert.

Add and Remove Columns in the Alerts Grid

About This Task

You can show or hide certain columns in the Alerts Inbox grid view.

Use the columns drop-down list box to add and remove columns in the Alert Inbox grid view.

Note: You can add or remove multiple columns by selecting or deselecting multiple columns at the same time. This setting will be saved across the sessions for the given user.

Procedure

  • To add a column using the Show Columns drop-down list box:
    1. In the module navigation menu, select Alerts.
    2. Select .
      The currently filtered alert inbox appears as a table.
    3. In the Show Columns drop-down list box, select the check box for the column that you want to add to the Alerts Grid.
      The selected column appears in the grid.
      Note: You can enter the name of the column in the Search box to search for it in the drop-down list box.
  • To add a column using the Table Settings window:
    1. In the module navigation menu, select Alerts.
    2. Select .
      The currently filtered alert inbox appears as a table.
    3. Select .
      The Table Settings window appears.
    4. In the SHOW COLUMN column, select the check box for the column that you want to add to the grid.
    5. Select Apply.
      The selected column appears in the grid.
  • To remove a column using the Show Columns drop-down list box:
    1. In the Show Columns drop-down list box, clear the check box for the column that you want to remove from the Alerts grid.
      The column is removed from the grid.
  • To remove a column using the Table Settings window:
    1. Select .
      The Table Settings window appears.
    2. In the SHOW COLUMN column, clear the check box for the column that you want to remove from the grid.
    3. Select Apply.
      The selected column is removed from the grid.