Grid View
About Alert Grid View
By default, the alerts appear in tabular format. If you select to view alerts in the Inbox view, the selection persists, even if you log out and log in to the application.
In the grid view, you can view the alerts in a compressed layout as columns.


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In the drop-down list box, you can select OFF to disable the auto-refresh for the view.
In the Alerts grid view, you can sort the grid columns by selecting the column header. Alerts will appear in the grid, and the COUNT column displays the number of times the specific alert has occurred, and the FIRST OCCURRENCE and LAST OCCURRENCE columns display the date and time when the alert occurred first and when it occurred last, respectively.
The following columns are available in the grid view:
Field | Description |
---|---|
ALERT ID | The unique identification number for the alert |
ALERT UUID | The universally unique identifier of the alert. |
CHART LINKS | The chart views available for the alert. |
ASSET PARENT | The SmartSignal asset associated with the alert. |
ASSET ID | The unique identification number of the asset that caused the alert. |
ASSET NAME | The name of the asset that caused the alert. |
ASSET PARENT | The parent asset of the asset associated with the alert. |
COUNT | The number of alerts within a window |
DENSITY | The density of alerts within the selected window. |
DISPOSITION | The disposition of the alert, such as Valid or False. This column is required and the default value for an alert disposition is None. |
EVENT TIME | The date and time of the event occurrence that caused the alert. |
FIRST OCCURRENCE | The date and time of the first occurrence of the grouped alert. |
LAST OBSERVATION | The date and time of the last observation of the alert. |
LAST OCCURRENCE | The date and time of the latest occurrence of the grouped alert. |
LAST PROCESSED | The date and time of the last processing of the alert. |
LINKED CASES | The link to any linked cases attached to an alert, which opens the case in a separate browser tab. |
NAME | The name of the alert. |
NOTES |
The number of notes present for an alert. Selecting the number opens a window where you can view the note details. You can filter the details by text. Note: Internal Notes are not viewable in grid view.
|
OWNER |
The name of the person who owns the alert. Note: In the following scenarios, the value that appears in the OWNER column is NULL:
|
RECEIVE TIME | The date and time when the alert was received. |
SEVERITY | The severity of the alert, where 1 being the most severe. |
STATUS | The status of the alert such as New (to be claimed), Assigned (alert has an owner), or Dismissed (alert has been marked as processed). |
USER NAME | The name of the person who claimed the alert. When an alert is unclaimed, the value for User Name is NULL. |
If you select a column header, the grid is primarily sorted for the selected column alphabetically in ascending or descending order, and secondarily sorted by Alert Time Received (latest on top).
In the Alert Inbox grid view, if you select a different filtered Alert inbox in the module navigation menu or apply a new filter set using More Filters, the new filtered inbox appears in the grid view.
Selecting an alert displays the Alert Details page in another tab.
Group Columns
About This Task
Grouping of columns organizes data in different levels.
Procedure
Results
The selected columns are grouped. The setting persists such that the grouped columns are available the next time you access the application. You can expand each group to access the alerts that belong to the group. Additionally, the number of alerts that belong to a group appears next to the name of the group.
What To Do Next
The selected columns are grouped. The setting persists such that the grouped columns are available the next time you access the application. You can expand each group to access the alerts that belong to the group. Additionally, the number of alerts that belong to a group appears next to the name of the group.
Toggle Alert Inbox View
About This Task
You can switch between the alerts inbox and alerts grid anytime while viewing the alerts.
Procedure
Results
The currently filtered alerts and information associated with the alerts appear in a grid.
What To Do Next
To switch back to alerts inbox view, select .
Access Alerts of an Asset in Alerts Grid
About This Task
The Asset Hierarchy section in an alerts grid provides you with an option to select an asset such that you can view the alerts related to the asset. You can select multiple assets and the alerts associated with the selected assets appear in the alerts grid.
The Asset Hierarchy section contains all the assets for which you have access permission.
Procedure
Results

What To Do Next
The selection, and the open or collapsed state of the hierarchy persists, and it is available the next time you access the application.
Sort and Filter Columns
About This Task
Sorting of a column in a grid is not affected by a filter. For example, suppose you had sorted the NAME column in alphabetical order and the ALERT ID column in descending order. When you filter the NAME column with a specific alert name, the order in which the data is sorted in the NAME and ALERT ID columns remains unchanged.
Procedure
- To sort a column:
- To filter a column:
Reorder Columns in Alerts Grid
About This Task
You can customize the alerts grid by reordering the columns.
You can change the order of the columns by dragging the columns in the grid. You can also use the Table Settings window to reorder the columns. After you have reordered the columns in the alerts grid, the setting persists even if you do any of the following:
- Change alerts
- Navigate away from the Alerts module
- Change the alert filter set
- Log out and then log back in
Procedure
- To reorder the columns by dragging:
- To reorder the columns using the Table Settings window:
Freeze Columns in Alerts Grid
About This Task
You can freeze the columns in the Alerts grid to keep the columns visible on the left of the grid while you scroll to another area of the grid.
Procedure
View Alerts Cases in Alerts Grid
You can view the case details associated with an alert by selecting the linked cases in the alerts grid
Before You Begin
You must have Cases and View Case Details permissions to complete these tasks.
The Limited Visibility cases will be available in the LINKED CASES column only if you have the View Limited Visibility Cases permission. Otherwise, only the General Visibility Cases will be available in the LINKED CASES column.
About This Task
Procedure
View Notes in Alerts Grid
About This Task
In the Alerts grid, you can view the public notes related to an alert.
Procedure
Select Alerts for Bulk Action
Before You Begin
If you have only View Alert Detail permissions, the Bulk Actions drop-down list box will be unavailable in the alerts grid.
About This Task
Using Bulk Action, you can perform the same action on multiple alerts simultaneously. However, you can use the Bulk Action feature to perform only those actions that are supported by all the selected alerts. For example, you can change the owner of multiple alerts at a time only if none of the alerts is in Processed state. If even one of the selected alerts is in Processed state, you cannot change the owner of the rest of the alerts using the Bulk Action feature.
Procedure
Add and Remove Columns in the Alerts Grid
About This Task
You can show or hide certain columns in the Alerts Inbox grid view.
Use the columns drop-down list box to add and remove columns in the Alert Inbox grid view.
Procedure
- To add a column using the Show Columns drop-down list box:
- To add a column using the Table Settings window:
- To remove a column using the Show Columns drop-down list box:
- To remove a column using the Table Settings window: