Increase API Timeout During Bulk Import

About this task

Excel import files that contain large amounts of Variables, Specifications, and Custom Property values will exceed the out of the box timeout configuration of two minutes and cause the application to receive 504 Timeout errors.

Use this procedure to increase the API timeout during bulk import of materials, variables, and specifications. For more information on Bulk Import, see the Plant Applications Web Admin User's guide.

Procedure

  1. Update HaProxy.CFG File.
  2. Configure Idle Timeout Using Load Balancer Console.