About Custom Calls

Custom Calls allow you to configure and integrate an external service as a PRE or a POST call with an action performed in the integrated application. This configuration is action-specific, not application-specific. For example, for any action (Clock on/off, BOM Item Consumption/ Selection, or Complete), if there is any PRE/POST call configuration created, the expected behavior is same in the Unit Operations, Work Queue, and Process Order applications.

The Custom Calls tab allows you to manage the following actions and their respective tasks:


Actions	Perform Tasks
Activity Complete	Mark an activity as completed once all associated tasks are finished.
Activity Perform	Execute assigned activities by following specified workflows.
Activity Release	Release an activity for execution or make it available for the next task in the workflow.
Activity Skip	Skip an activity in the workflow when required.
BOM Item Consumption	Track and manage the consumption of BOM items during the execution of operation.
BOM Item Selection	Select specific BOM items required for a task or process.
BOM Release	Approve and release a BOM for use in the production process.
Clock Off	Clock off from an operation after completion.
Clock On	Clock on to start an operation.
Complete	Mark an overall workflow, process, or task as complete.
Manual Skip	Manually skip an activity or step in the workflow when necessary.
Receiver Lot Accept	Accept a lot of materials or items received during the production process.
Receiver Save Lot Details	Save detailed information about the received lot.
Record Quantity	Make a record of the quantities produced, consumed, or received during a process.
Release Route	Approve and release a route for use in the production process.
Submit Defect	Report a non-conformance and submit details of any defects identified during production.
Submit Disposition	Provide a resolution or disposition for reported defects.
Validate Operation	Confirm that an operation has been executed correctly and meets requirements.
Work Order Complete	Mark a work order as completed once all associated activities are finished.

Following are the additional tasks that you can perform:

Configure and integrate an external service.
Create a PRE call to execute before an action.
Create a POST call to execute after an action.
Delete a Custom Call configuration.

Note:

When you select Submit to create a non-conformance, you can execute a PRE or POST call from an external service in response to the Submit Defect action. You can configure the custom calls for the Submit Defect action in the Configuration application. The custom call will be executed, and a Pass/Fail message will be displayed accordingly.