Meet your PSLF support team
From first contact to technical resolution, the PSLF support team helps users navigate issues with clarity, expertise, and responsiveness. Get to know the engineers behind the support experience.
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The challenges we’re equipped to solve
How we can help
PSLF users come to our support team with a wide range of technical questions, workflow needs, and study-related challenges. Our team helps customers navigate complexity with support grounded in both the software and the planning context behind it.
Your first point of contact
Triage leads
Triage leads are services specialists who are the first point of contact for the most complex support issues, serving as the bridge between business priorities, technical requirements, and management of the support lifecycle.
Siddharth Kumar
Where technology meets the customer journey
Siddharth is a Triage Lead and Services Specialist, where he leverages his background in mechanical engineering and business management to bridge the gap between complex software solutions and customer operational success. He brings over 8 years of experience across enterprise sales, customer success, and SaaS operations, with an academic background in Mechanical Engineering and an MBA. His expertise lies in aligning technical requirements with business goals to drive seamless project outcomes and high-level customer satisfaction.
Beyond the desk
When Siddarth is not working, he can usually be found spending time with family and friends, exploring new places, or focusing on self-development. He particularly enjoys learning, staying active, and making time for activities that help him recharge.
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I enjoy solving challenges that help customers access the right tools and information with minimal friction. Whether it is resolving access issues or guiding users through platform-related questions, I find it rewarding to simplify the customer experience and help them stay focused on their core work. Supporting customers in a way that is both efficient and approachable is something I value a lot.
Siddharth Kumar
Services Specialist, Customer Advocacy
Madhusudan Gaur
Turning complexity into a seamless customer experience
As a Triage Lead and Services Specialist, Madhusan draws on an engineering background and 5 years of experience in SAAS domain to deliver seamless software experiences for users. He is passionate about optimizing the post-sales lifecycle, specifically focusing on account management, escalation resolution, and long-term customer retention. By bridging the gap between complex power system analysis and actionable business intelligence, he ensures customers have the support and tools necessary to achieve their operational goals efficiently.
Beyond the desk
When Madhusudan is away from his desk, he is usually immersed in self-development or exploring advancements in Artificial Intelligence. He enjoys finding new ways to integrate technology into his personal life to improve productivity and keep his analytical skills sharp.
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I find the greatest satisfaction in removing friction from the customer journey. Whether I am untangling a technical access issue or guiding a user through customer portal functionalities, my goal is to simplify their experience so they can remain focused on their critical grid planning tasks. I value a highly efficient and genuinely open approach, ensuring our customers feel supported at every step of their workflow.
Madhusudan Gaur
Services Specialist, Customer Advocacy
Capabilities
Planning
Team backgrounds rooted in the core studies utilities rely on, including power flow, contingency, transfer, dynamic, and short circuit analysis.
Modeling
Expert capabilities centered on developing, validating, and troubleshooting the system and equipment representations behind accurate simulation results.
Enablement
Support experience focused on helping users resolve issues, work more effectively in PSLF, and maintain momentum through day-to-day technical guidance and workflow support.
Get to know the support experts
Specialized expertise when it matters most
The PSLF expert support team brings focused product knowledge and hands-on technical expertise. These engineers support PSLF and PlanOS users with troubleshooting, maintenance, and the deeper system understanding needed to resolve advanced challenges.
Surendra Puchalapalli
Director, Software Engineering, GE Vernova Consulting Services
Surendra brings 18+ years of experience in power systems software, consulting, and support. He helps customers use PSLF, MAPS, and PlanOS to solve grid planning and reliability challenges. Away from the desk, he enjoys family time, travel, long walks, and reading about new technology.
James Cronen
Technical Director
James is a Technical Director in GE Vernova's Consulting Services, leading PSLF and PlanOS projects focused on design, development, and software innovation. He brings 17 years of experience helping customers use data for planning and insight. Away from the desk, he enjoys camping, travel, board games, and family time.
Bharat Singh
Software Engineering Specialist
Bharat has supported the PSLF and PlanOS teams for the past year. With a background in coding and system design, he enjoys solving technical challenges and building efficient logic and data models. Away from the desk, he enjoys heading to the mountains, trekking, and spending time in nature to recharge.
Abdul Beejapur
Senior Software Engineer
Abdul is a Senior Software Engineer with 15+ years of software development experience, including 8+ years focused on PSLF. He specializes in core PSLF modules such as the Python API, Draw/OLGR, and cross-language frameworks. Away from the desk, he enjoys morning photography, tea, and time with his 7-year-old.
Mengxi Chen
Senior Software Engineer
Mengxi is a Senior Software Engineer on the PSLF team with a Ph.D. in Electrical Engineering from Arizona State University. She specializes in dynamic simulation for systems with high levels of inverter-based resources. Away from the desk, she enjoys tennis, trying new restaurants, and snowboarding.
Ramin Vakili
Senior Software Engineer
Ramin is a Senior Software Engineer on the PSLF team with a Ph.D. in Power Systems from Arizona State University. He focuses on the PSLF dynamic engine, including new models, features, and dynamic simulation support. Away from the desk, he enjoys movies, video games, and relaxing with his cat, Pippin.
Sogol Babaeinejadsarookolaee
Senior Software Engineer
Sogol is a Senior Software Engineer with a Ph.D. from UW–Madison and 10+ years in planning, optimization, and software development. Her expertise includes power flow, contingency, transfer, GMD, and optimal power flow. Away from the desk, she enjoys swimming, reading, and time with family and friends.
Kshitij Girigoudar
Senior Software Engineer
Kshitij is a Senior Software Engineer with 3+ years in power system engineering and a Ph.D. in Electrical and Computer Engineering from UW–Madison. He specializes in steady-state analysis and optimization, helping utilities prepare for future grid conditions. Away from the desk, he enjoys badminton and F1 sim racing.
Sreeram V
Senior Software Engineer
Sreeram is a Senior Software Engineer focused on short circuit analysis, with 10+ years of experience in testing, certification, and standards work across BIS, IEEE, and IEC. His expertise covers short circuit phenomena and power equipment modeling. Away from the desk, he enjoys relaxing at home with a good book or movie.
FAQ
Learn more about PSLF team support
What kind of support does the PSLF team provide?
The PSLF support team helps customers address a wide range of software and study-related needs, including power flow, contingency analysis, dynamic simulation, short circuit analysis, workflow automation, user interface support, portal support, and data-related questions.
Who makes up the PSLF support team?
The team includes specialists across software engineering, technical support, and customer advocacy. Their backgrounds span steady-state analysis, dynamic modeling, short circuit analysis, software architecture, customer portal support, workflow optimization, and power system planning.
Can the team help with both technical software issues and planning-related questions?
Yes. The team’s expertise goes beyond software troubleshooting alone. Members support customers with both technical platform questions and planning-related challenges, including simulation behavior, model development, study workflows, transfer analysis, contingency studies, renewable integration, and system reliability topics.
Can the team help improve workflow efficiency, not just solve issues?
Yes. In addition to resolving technical questions, the team supports workflow automation, interface improvements, knowledge base development, portal support, data preparation, and other efforts that help customers work more efficiently and get more value from the software.
How does the team support customers day to day?
Day-to-day support can include answering technical questions, helping troubleshoot defects, guiding users through portal functions, supporting study workflows, developing new software features, improving simulation capabilities, assisting with data and modeling issues, and helping customers apply the software more effectively to real planning challenges.
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