GridOS Basecamp

Your Grid
Software
Operations ,
in ONE PLACE

GridOS Basecamp gives utility teams visibility into software licenses, open support cases, and product documentation, without waiting for a phone call or a reply to an email.

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Covers all Grid Software products

ADMS

DDLR

AEMS

DERMS

Smallworld GNM

Data Fabric

Visual Intelligence

What you can do in GridOS Basecamp
One portal for licenses, support,
and documentation.

See your license status without asking anyone.

View every software license your organization holds. Check expiration dates, identify over-deployed products, and export compliance evidence directly from the portal.

Get help faster, with full case history in one view.

Open support cases, track progress on open issues, and search support content before escalating. Your support history is visible the moment you log in.

Find the right documentation for your version.

Access release notes, technical documentation, and version-relevant guidance without hunting through disconnected sources.

Built for your entire team
Different roles, one stable
entry point.

IT Administrator

Keep access, support, and deployment actions visible for the teams that manage enterprise operations-Manage portal user access and roles
Track open support cases across the, Access downloads and installation materials account

Compliance Manager

Make entitlement status, audit evidence, and expiry risk legible before a customer needs to escalate Monitor license status and expiration timelines, Export compliance evidence, See alerts tied to entitlement gaps

Grid Engineer

Support engineers and operators need a direct line to version-specific guidance and issue tracking-Search documentation by product and version, Review technical articles and release notes, Track technical support cases

Enterprise-ready access

Built for utility environments that need control, traceability, and clear ownership.
Basecamp is built for enterprise utility environments. Access is controlled, audited, and scoped by account. Your data is isolated from other organizations at the platform level.

SSO for existing users
Customers with active acess can sign in with their existing credentials.

Role-based access
Permissions reflect what each contact should see
and do.

Account isolation
Your organization's data remains scoped to your account context.

ServiceNow foundation
The authenticated portal experience runs on the enterprise platform already used for customer support operations.