How INS3 Helped a Leading Food Manufacturer Transform Operations with Proficy Historian and Proficy Smart Factory

Customer Story Bar

Increased Operator Visibility
Decreased Downtime and Waste
Improved Schedule Adherence

Customer Information

Introduction

Company

American food producer best known for cheese

Industry

Food & Beverage/Consumer Products

Products

MES - Manufacturing Execution Systems, Data Historian

Building a Manufacturing Data Foundation with Proficy Historian

Like many food and beverage manufacturers, this leading cheese producer faced a common challenge: operational data existed throughout the plant, but teams lacked an efficient way to collect, contextualize, and analyze it.

To address this challenge, the company partnered with INS3 to implement Proficy Historian, creating a scalable industrial data management platform capable of collecting high-frequency production data from PLCs and other plant-floor systems.

INS3 developed a phased approach for connecting production assets and PLCs to Proficy Historian, allowing the manufacturer to rapidly begin capturing machine, process, and operational data across its facilities.

The result was a centralized source of manufacturing data that provided engineers, operators, and leadership teams with unprecedented visibility into plant performance.

Moving from Manufacturing Visibility to Operational Action

Once the company established a reliable industrial data foundation, the next challenge was turning that data into actionable insights.

Working alongside INS3, the manufacturer implemented Proficy Smart Factory MES to monitor, track, control, and document production activities in real time.

Every production process generates valuable operational data. Proficy Smart Factory MES enabled the organization to transform that data into meaningful information that operators and supervisors could use to improve daily performance.

Key operational metrics included:
  • Overall Equipment Effectiveness (OEE)
  • Downtime analysis
  • Production run rates
  • Quality performance
  • Yield optimization
  • Waste reduction
  • Schedule adherence
To further improve visibility, INS3 designed and implemented operational dashboards that provided plant personnel with a clear view of performance metrics across the facility.

With dashboards displayed directly on production lines, operators gained immediate visibility into plant performance and could quickly identify opportunities for improvement.

Replacing Manual Reporting with Real-Time Manufacturing Analytics

Prior to implementing Proficy solutions, teams relied on approximately 90 manually generated reports each day to understand production performance.

Today, automated reporting and manufacturing analytics allow personnel to focus on solving problems rather than gathering data.

"Being able to have all that data in our SQL database from Proficy Smart Factory and Proficy Historian bringing data into a data lake and using analytical tools, I literally can do anything in seconds. So if I'm in a meeting and somebody is asking, 'I wonder how many pounds we run between 6 and 8 a.m. just on Mondays?' I don't have to go back to my office and spend three hours on a spreadsheet to give them that answer. It's instant now."

Principal OEE System Business Analyst

By creating a connected manufacturing data environment, the organization significantly accelerated decision-making and improved access to operational insights.

Using Manufacturing Data to Prioritize Continuous Improvement

One of the most valuable outcomes of the Proficy implementation was the ability to assign financial impact to operational issues.

Analysis revealed that yield losses and product giveaway represented a larger financial opportunity than equipment downtime alone.

"When you have the data there and you put the dollars to it, it really makes you focus on the correct things."

Principal OEE System Business Analyst

Armed with real-time performance dashboards displayed on production lines throughout the facility, operators can continuously monitor performance and focus improvement efforts on the issues that matter most.

Accelerating Root Cause Analysis and Troubleshooting

Following a major upgrade to a production buffer system, the manufacturer experienced an unexpected increase in equipment faults.

Using data collected through Proficy Historian and connected PLC systems, engineers were able to identify the root cause: environmental conditions involving low humidity were affecting a digital-to-analog converter and generating faults.

The team ultimately resolved the issue by replacing the drives.

Without access to historical machine data, troubleshooting would have involved significant guesswork and prolonged downtime.

Instead, engineers used real-time and historical production data to rapidly isolate and resolve the problem.

Integrating ERP and Manufacturing Systems for a Single Source of Truth

The manufacturer continues to expand its digital transformation journey by integrating ERP and manufacturing systems to improve data consistency and operational efficiency.

Through ERP integration, production information such as batch numbers, work orders, and product specifications can be automatically synchronized, reducing manual data entry and improving accuracy.

The company is also advancing toward a Unified Namespace architecture that will support:
  • Event-driven manufacturing data
  • Faster root cause analysis
  • Reduced point-to-point integrations
  • Improved data contextualization
  • Greater scalability for future AI and analytics initiatives
This modern manufacturing architecture provides a foundation for long-term digital transformation and continuous improvement.

Results: A Manufacturing Data Platform Built for Continuous Improvement

Through INS3's phased implementation of Proficy Historian and Proficy Smart Factory MES, the manufacturer has created a scalable manufacturing data platform that continues to deliver measurable business value.

Business Outcomes
  • Reduced downtime
  • Improved Overall Equipment Effectiveness (OEE)
  • Reduced giveaway and production waste
  • Increased operator engagement and visibility
  • Improved schedule adherence
  • Faster root cause analysis
  • Better manufacturing decision-making
  • Stronger foundation for AI and advanced analytics
Rather than pursuing a large-scale transformation all at once, the manufacturer achieved success through incremental investments that generated measurable returns at every stage.

About INS3

Industrial Network Systems (INS3) is a leading industrial automation and digital transformation provider specializing in manufacturing software, operational technology, industrial networking, and systems integration. As a Velotic Platinum Partner, INS3 helps manufacturers implement and optimize Proficy software solutions to improve operational performance, quality, visibility, and business growth.

INS3 by the Numbers

30+ Years of Manufacturing Experience

2,300+ Successful Projects Delivered

800+ Manufacturing Customers Served

Whether implementing MES software, industrial historians, ERP integrations, or modern data architectures, INS3 provides the expertise, roadmap, and support manufacturers need to accelerate operational excellence and digital transformation.

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