Services
Local regional after sales support
GE Vernova recognizes that customers not only want a great product full of features but also a great experience with the product throughout its life. The M&D service department works directly with customers or through trained partners to insure that questions are answered and products are supported by a local team close to you.
Services
Local regional after sales support
GE Vernova recognizes that customers not only want a great product full of features but also a great experience with the product throughout its life. The M&D service department works directly with customers or through trained partners to insure that questions are answered and products are supported by a local team close to you.
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MDS Product Training Agendas
We offer a variety of training courses in our state-of-the-art facilities that cover the MDS product lines. Related topics and courses are offered together as a longer 4- or 5-day course for ordering and traveling convenience. Specific 1- or 2-day product courses can be ordered as needed for your individual training needs. If you are interested in training on a product not shown here, please contact us to discuss options.
MDS Product Training Agendas
We offer a variety of training courses in our state-of-the-art facilities that cover the MDS product lines. Related topics and courses are offered together as a longer 4- or 5-day course for ordering and traveling convenience. Specific 1- or 2-day product courses can be ordered as needed for your individual training needs. If you are interested in training on a product not shown here, please contact us to discuss options.
Day 1
- Networking Basics:
- IP Addressing and Subnetting
- TCP/IP and UDP/IP
- OSI Layers (L2-4 are the focus)
- Wireless Basics:
- RF Basics/Refresher
- Industrial Wireless vs Consumer Wireless
- Introduction to MDS Orbit Platform:
- Changing Passwords (Admin and One Time Passwords)
- Firmware Upgrade
- Resetting to Factory Defaults
- Configuring Time via Local/SNTP/NTP
- Generating Support Bundle
- Introduction to the CLI
Day 2
- Introduction to MDS Orbit Platform:
- Config file export/import
- XML
- “display set”
- Orbit Network Interface Cards (NICs)
- Orbit Bridging
- MCR/ECR Basics
- Cell Interface
- SIM Options
- Domain Name Service (DNS)
- Firewall Basics
- Basic Routing
Day 3 (continued from 2-day basic session
- Terminal Server/serial service
- Dynamic Domain Name Service (DDNS)
- Virtual Local Area Networks (VLANs)
- Creating VLANs
- Configuring Interfaces
- Configuring Firewall
- Port forwarding
- Quality of Service (QoS)
- Fairness
- Traffic Shaping
- Dynamic routing
Day 4
- Security:
- Firewall
- Tamper Detection Configuration
- Radius User Authentication
- OTP and Admin/Tech/Operator Password
- 802.1x Certificate Management
- Securing Nx-900 and LN:
- PSK: AES-128/256
- EAP: RADIUS w/ 802.1x Certificates
- Securing Cell:
- IPSec VPN Tunnel
- Dynamic VPN
- Static NAT (1:1 NAT)
- GRE
- P/GRE
- Ethernet/GRE
Day 5
- Point to Multipoint Serial Over Cell
- Interface Failover/Failback
- Summary of Topics Covered throughout the Week
- Written Exam
- Lab Practical Exam
- 80% Pass required for Certification
Day 1 - Radio Frequency Fundamentals
- Overview
- Units of measurement and RF terminology
- Wave and signal mechanics
- Antenna basics
- RF interconnections
- Link mechanics
- Applications and characteristics
- Evaluation radio paths
- Multipath
- Feed lines
- System design
- Understanding and mitigating interference
Day 2 - Radio interfacing
- Serial interfacing overview
- Serial interfacing basics
- Data Terminal Equipment (DTE) and Data Communications Equipment (DCE) concepts
- Electrical standards
- Short-haul modems
- Fiber interfaces and fiber modems
- Multi-drop interfacing
- Interface conversions
- Special purpose interface devices
- RF Test Equipment
- Data Test Equipment
- Grounding and Installation
- Troubleshooting
Day 1
- Installation and Maintenance
- Configurator and Offerings
- Feature/ Application Outline
- Communications to SDx and MPRS via console and web
- Basic Configuration (Local and Broadcast) via console and web
- Diagnostic LINK (DLINK) Facts
- Reprogramming (Local and Broadcast) via the console and web
Day 2
- Network Topologies (How and why to choose)
- Pinouts and Types of Serial polling capability
- Setup basic Point to Point network
- Basic serial polling (B and A Modems)
- IP Payload and polling (Transparent Mode)
- IP Payload polling in Packet w/ MAC mode
- Ethernet Bridging
Day 1
- Repeater mode in Transparent mode
- Packet w/MAC mode Training (operating modes, required settings, Repeater mode in Packet w/MAC)
- Ethernet Bridging Training (Bridge Filter, Advanced Bridge Filter & Lan Filter)
- Configuration and use of Terminal Server in SDx and MPRS (via Console and Web)
- Hands on demo of Bridged IP data w/terminal server vs. IP payload data
- Store and Forward Feature Training
- System ID Feature
- Peer to Peer Feature
- Data Encryption in Packet w/MAC mode vs Transparent mode
- Security Feature Comparison between SDx and SDMS
- Virtual Radios Channels (VRCs)
- Multiple data streams configuration
- VLANS (configuration and use)
- Orbit side enhancements that MPRS has Vs SDx (Routing, Firewalls, USB console, etc.)
- Compression
- Progression of 2100 to MPRS
- Progression of 1000U to SDx
- Accessories required for Backwards Compatibility (MPRS)
- B modem Network FAQs
- B Modem features. Detailed description on when and how to use
- DLINK for B modem network switchover demonstration
- Mixed Legacy and SDx remote network polling via serial and IP Payload
MDS TransNET Series
- Introduction
- Key Features
- Network Topologies
- Interfacing
- Integration with iNET Systems
- Network Management
- Store-and-Forward Operation
- Configuration Software
- Setup
- Maintenance
MDS iNET Series
- Introduction
- Features
- Interfacing
- System Configurations
- Unit Configuration
- Menus and Management
- Serial Configuration
- Security Configuration
- Device Information
- Performance Information
- Maintenance
- Firmware Upgrades and Configuration Files
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UR Switch Module- Saving you Up to 70% in communications costs
For only $200 (USD List) more, get an embedded fully managed Ethernet switch to simplify your communications architecture
Industrial environments and can save users as much of 70% of the entire
cost associated with installing Ethernet networks. For only $200 USD (List),
the switch module eliminates the need for using external Ethernet switches to create fault tolerant
protective relaying networks.
UR Switch Module- Saving you Up to 70% in communications costs
For only $200 (USD List) more, get an embedded fully managed Ethernet switch to simplify your communications architecture
Industrial environments and can save users as much of 70% of the entire
cost associated with installing Ethernet networks. For only $200 USD (List),
the switch module eliminates the need for using external Ethernet switches to create fault tolerant
protective relaying networks.
Legacy Measurement & Fault Recorders
| Manufacturing or supply of the products appearing on this page has been discontinued. See product pages for support materials and information regarding retrofits and/or alternative products. |
Legacy Measurement & Fault Recorders
| Manufacturing or supply of the products appearing on this page has been discontinued. See product pages for support materials and information regarding retrofits and/or alternative products. |
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IEEE Indoor
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IEEE Indoor
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Industrial Hardened Communications
Industrial Hardened Communications
GE Vernova - MDS is the world’s leading single-source, end-to-end wireless solution provider. From wellhead monitoring to utility substation automation, our wireless devices are packaged for industrial environments and have been rated and tested to harsh industrial specifications.
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GE Vernova - Lentronics is a leading global supplier of rugged telecommunications solutions for electric utility, pipeline, transportation and industrial applications. The Lentronics Multiplexer family offers T1, SONET and SDH standards based solutions for both short and long range applications over optical fiber and other media.
The MultiLink family is a line of industrial and substation hardened Ethernet switches that deliver secure, reliable communications. Designed for the protection and control industry, the MultiLink Ethernet Switches ensure networks are always available, fast, and secure.
Value Added Services
Value Added Services
Key Benefits
Our dedicated global service team comprises of qualified service engineers, in addition to a global Field Service Network to deliver world-class Installation, Commissioning and Post-Sales Support.
- Proven Customer Service Expertise
- Deliver outstanding Post-Sales Service and total asset care throughout the entire product life cycle
- Industry leading Service Quality
- Minimize downtime and reduce operating costs
- 24 x 7 technically staffed customer response team
- Immediate response to customer needs provided by first line technical support
- In depth technical expertise delivered through regional centers of excellence supporting our services engineers and field technicians
- Global Maintenance & Repair Facilities
- Compliance to the latest regulatory requirements
- Robust OEM spare parts management process
- Contractual Service solutions offer the advantages of guaranteed performance and fixed maintenance costs
Post Sales Support
- 24/7 Global Customer Service
- Multilingual operators available to respond to customer requests
- Emergency Response Hotline
- Several customer support access points available to obtain support (telephone, e-mail, fax, or web)
- Warranty backed by the strength of GE Vernova
- Local Spare Parts availability reinforced by a Global Spare Parts Reserve
- We offer a global system of maintenance and repair facilities to maintain equipment in a safe and effective condition
Long Term Service Agreements
GE Vernova’s Grid Solutions products are supplied with warranty however; in addition we can offer a range of long term after care services to support you to ensure you continue to receive the benefit of your investment in our solutions. We can deliver to Service levels to meet your business demands, such as:
- Extended warranties, spares, repairs, and replacements
- Maintenance & Support including 24/7 support
- On-site services
- Fully managed services
- Hosted services
- Performance monitoring
- Security Management
Learn More about our Services
Protection & Control and Substation Automation
Industrial Communications
Monitoring & Diagnostics
Global Field Service Engineering Network
- Majority of our Field Service Engineers are strategically based close to our customers, supported by a flexible global team of specialists to deliver a fast and responsive service 24 hours a day, 7 days a week
- Making sure you have the right people with the right skills and resources at a time when you need them most is critical to an efficient and successful operation
- We have a global pool of highly trained and experienced Field Services Engineers with a passion for safety, compliance and quality; Our team is committed to doing things the right way
- Our approach to field engineering is based around three key principles: availability, competency and expertise
Professional Services & Consulting
Our Professional Service & Consulting experts have the technology and domain experience to review your evolving business needs, help with planning and defining where to invest and most importantly, how to get the best return on your investment. Typical areas of focus include:
- Technical consultancy
- Business analysis and requirements gathering
- Develop business cases for investment
- System audits and health checks
Learn More about Consulting & Training
Protection & Control and Substation Automation Training
Protection & Control and Substation Automation Consulting
Industrial Communications Training
Utility Operations Systems Training
Safety and HV equipment training
Training
Quality training is available to enable your personnel to successfully operate and maximize the efficiency of your product/system.
Off-site training facilities are established at each of our centers of excellence. On-site training is available as required. The training curriculum can be based on standard courses or adapted to meet your specific needs. Training services include:
- End User
- Configuration, installation and integration
- On-line knowledge assessments
- Certification
Solution Delivery
Global Delivery teams are strategically deployed in centers of excellence to provide solutions that yield enhanced product/system efficiency and performance. We can take the lead and scale accordingly to deliver large integration programs as well as delivering specific applications and sub-systems as required. Areas of specialty are:
- Project and technical management
- System integration
- Delivery and configuration
- Short cycle developments and customizations
- Acceptance testing
- Specialized Installation & Commissioning
- Training
RPH type - Synchronizing relay point on wave (V8342)
| Duration |
|---|
| 3 days |
| Who should attend? |
|---|
| Technicians in substation operation or control and protection team |
What will I learn from this course?
- Understand the RPH relay functions
- Make adjustments via MMI
- Analyze data given by the RPH relay
- Master and optim
RPH type - Synchronizing relay point on wave (V8342)
| Duration |
|---|
| 3 days |
| Who should attend? |
|---|
| Technicians in substation operation or control and protection team |
What will I learn from this course?
- Understand the RPH relay functions
- Make adjustments via MMI
- Analyze data given by the RPH relay
- Master and optim
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