Discover our commitment to safety, quality, and on-time delivery through customer collaboration and continuous improvement.
One Field Services team:
GE Vernova’s Gas Power Field Services team has a storied history spanning over 130 years, showcasing our enduring commitment to excellence and customer success. Today, the GE Vernova Gas Power One Field Services team is a crucial part of the service offering available to you. Working with our One Field Services team gives you access to technical field advisors, craft personnel, and on-site service teams that can apply a deep technical knowledge and cutting-edge tools to create customized solutions to virtually any power generation challenge‒when and where you need it.
Over the last five years, our team has evolved to focus on field service execution, with a significant emphasis on safety, quality, and on-time delivery. This has been done by training and growing our One Field Service team and implementing continuous improvement and best practices, including improved customer collaboration.
Implementing continuous improvements and best practices:
We've reached significant milestones in various improvement areas, and now we are focusing on collaborating closer with our customers in a more contemporary way. Over the last year or so, our collective field services teams of Gas Power OnSite Services (OSS), FieldCore, and APM have been working more closely together, sharing best practices, and collaborating like we've never done in the past.
Through our collaborative efforts, we have built a culture of continuous improvement, resulting in measurable outcomes across various service parameters such as parts, repairs, and overall service quality. As we continue to evolve to support our customers better, feedback from customers and frontline teams is of the utmost importance. We actively collect feedback, whether positive or constructive, to ensure that our services continually align with our customers' ever-changing needs and expectations.
