Overview

Controls Lifecare Services Multi-Year Agreeements (CLS MYA) transformed plant operation in the UAE, improving emergency response times to less than six hours and helping to deliver up to $45M in annual savings.

The challenge

There were significant production challenges, primarily due to the lack of local service support. This led to delays in addressing emergencies, as field engineers needed three to five days to travel to the site.

The solution

GE Vernova partnered with the customer to set up a Controls MYA — a comprehensive single-source support model that included local field engineer deployment for rapid emergency response and dedicated remote technical support. The customer also received upgrades that included the transition to the Mark* VIe control system, cybersecurity enhancements, and performance improvements through a compressor remapping project.

GE Vernova supported the customer with a CLS MYA that combined local field engineers, remote technical support, control system upgrades, cybersecurity enhancements, and performance improvements, strengthening responsiveness, extending asset life, and helping to deliver meaningful operational savings.

Backed by a 20-year CLS MYA, GE Vernova continues to help support this major UAE-based gas plant, built on a foundation of trust, responsiveness, and sustained performance.

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GE Vernova never fails to answer. Never fails to respond. Goes straight to the site and gives support. It is this consistent service excellence that led to a 20-year CLS MYA, cementing GE Vernova as the trusted long-term partner of choice.

Section Leader

Major UAE Oil & Gas Producer

*Trademark of GE Vernova and/or its affiliates

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