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Controls
Control Lifecare Services
Whether you need 24/7 technical support, live remote diagnostics, onsite field engineering, or parts management, we have you covered with GE Vernova's Controls Lifecare Services (CLS).
Podcast
Cutting Carbon - Season 9
Join Dr. Jeff Goldmeer, Brian Gutknecht, and special guests for the final season of our 3-part series as they discuss the roles digital and electrification will play in the energy transition.
Decarbonization in action
Explore the future of energy
See how GE Vernova's Gas Power business is helping to build a world that works.
Overview
A plant located in the Middle East was facing significant production challenges.The operator's control systems were critical to plant performance, while the support model was not. With limited internal resources dedicated to controls troubleshooting, the team was well-equipped for steady-state operations, but the environment had grown more demanding.
As operational and financial pressures increased, the operator recognized the need to improve response speed and reliability and reduce unplanned outages.
GE Vernova transformed the plant’s service model into a proactive lifecycle strategy with our Controls Lifecycle Services Multi-Year Agreement (CLS MYA). This provided access to local field engineers, as well as remote intelligence and continuous support. GE Vernova delivered a Mark* VIe controls upgrade, strengthened the plant's cybersecurity posture, and improved compressor performance through a targeted remapping project.
Outcomes
With faster troubleshooting and quicker asset recovery, the plant moved from a reactive support model to a proactive, locally enabled lifecycle strategy, with the ability to plan, budget, and manage long-term asset performance.
Using local field engineers to provide fast solutions reduced the response time from one day under six hours, a significant advantage during critical events. A compressor remapping project delivered measurable performance gains, contributing to broader operational improvements that supported up to $45M in annual cost savings.
CLS MYAs are GE Vernova’s long-term service model engineered to shift operators from reactive maintenance to predictive, performance-driven operations.
By adopting CLS MYA, the operator moved from:
This aligns with broader industry priorities of reducing unplanned downtime, managing aging infrastructure and obsolescence risk, and improving cybersecurity.
Backed by a 20-year CLS MYA, GE Vernova continues to support this major UAE-based gas plant.
Our model provides a repeatable framework aiming to future-proof operations with its standardizing support and localizing capability. It is replicable and scalable across power and oil and gas operators who are facing limited internal resources and aging control systems and lifecycle complexity.
GE Vernova never fails to respond. Their local support transformed how we manage critical operations.
Section Leader
Middle East oil and gas producer
*Trademark of GE Vernova and/or its affiliates
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