Digital outage platform
Developed in collaboration with field experts, GE Vernova’s new digital approach to outages is built to enhance the execution experience for our customers.
Transforming outages
Bringing the digital world to your outage
The latest in GE Vernova’s outage services offerings, our digital outage platform is a weatherproof, touchscreen-based, digitized platform that replaces a more antiquated, paper-based approach. This not only reduces the risk of mistakes or rework, it also speeds up the outage process for customers, helping them get back in business more quickly.
7+
turbine classes supported by digital outage—and growing
400+
digital outages performed per year
20-40%
time reduction in standard scope outages
0$
additional cost for customer
A new standard for outage management
Connectivity
- Tablets and on-site displays instead of paper-based processes.
- Access to step-by-step guides, drawings, videos, and checklists directly in the field.
- Real-time feedback and around-the-clock access to expert support.
Efficiency
- Lean practices reduce administrative burden for outage crews.
- The platform helps improve safety, quality, and efficiency across the outage lifecycle.
- Real-time updates make complex tasks easier to manage.
Applicability
- Supports F-, E-, and HA-class heavy duty gas turbines, LM6000 aeroderivative turbines, and D11 steam turbines.
- LM2500, LMS100, and other units available soon.
- Engineered to evolve with fleet needs to offer long-term value.
Webinars
Hear from our experts
- Live Outage: What's New?
- Live Outage: Digital enhancements to your outage
- Let’s talk outages: Tooling innovations for safer, more efficient outages
Featured content
Learn more about our digital outage platform
Frequently asked questions
Your digital outage platform questions answered
Can the digital outage platform help reduce outage time—and if so, by how much?
We’ve seen outage durations reduced by an average of 20%—and in some cases, up to 40%—through the application of our standard outage scope (open, clean, and close). Since launching on 7F units in January 2022, we’ve achieved a 24% reduction in total outage time by focusing on this standardized approach. In 2023, we began expanding the outage scope beyond the standard work to drive even greater efficiencies, and we continue to build on that momentum today.
Is the digital outage platform a web-based application?
The Digital Outage Platform is a web-based application designed specifically for GE Vernova. Both customers and field service engineers can access it through the cloud. While onsite, field teams use dedicated, internet-connected devices to interact with the platform in real time. GE Vernova has made a significant investment in security architecture to ensure the system is both highly secure and reliably performant, delivering a smooth and protected user experience.
Does the digital outage platform run on GE Vernova data, or is it connected to the customer’s systems?
The Digital Outage Platform is completely independent of customer systems. It runs on a dedicated, cell-based network that connects to mobile towers, creating a standalone system separate from the customer’s power plant infrastructure.
What are the site requirements for the digital outage platform?
The only site requirement for the digital outage platform is internet access.
How long does it usually take to complete a major scope outage?
Our best results on a hot gas path (HGP) in NAM was 13-14 shifts LOTO-to-LOTO, and the average is about 16 shifts. For a major inspection, best in class is about 23 shifts with the average still quite a bit higher.
Is the digital outage platform included with GE Vernova’s Gas Power One Field Services?
Currently, it supports Hot Gas Path (HGP) inspections, major inspections, and C-inspections, with plans to expand its use to callouts in the near future. The platform applies to both transactional (TX) customers and those with long-term service agreements (LTSA)—with no additional fee, as it is now our standard approach for outage execution.
Could the digital outage platform take the place of a daily outage update?
The digital outage platform process includes shift turnover notes, so, it does have the potential to replace traditional daily outage updates for both the customer and site team.
Can I have access to the material in the digital outage platform?
Yes, customers can be provided access to select materials within the digital outage platform, including real-time schedule updates, reporting information, customer-related stop work events, suggested improvements, and approved data sheets.
Can the the digital outage platform tool help provide diagnostics in the event of a fault occurrence?
The Digital Outage Platform isn’t connected to the power plant’s HMI or operating system, but it helps us analyze quality and safety issues that may have caused faults during an outage. The tool provides key details such as:
- Who performed the work
- When the event occurred
- The exact step in the work process during the event
With this information, we can effectively diagnose faults and take steps to prevent them from happening again.
Do I have to pay extra to get the digital outage platform as part of my outage?
No, there is no additional cost for the digital outage platform. We've introduced it to keep our customers informed and bring added value efficiently, safely, and with high-quality. It’s included as part of our continuous improvement efforts.
